🛠️ Failed repair

A failed repair attempt refers to a situation where a product covered under warranty has been taken in for repair, but the repair was not successful as the issue or defect is still present.

Consequences of failed repairs :

Depending on the jurisdiction in question, in the sphere of the legal/statutory warranty already one failed repair attempt may allow for secondary warranty remedies

See more: Remedies: If a product is found to have defects covered by legal warranty within the specified time-frame, consumers are entitled to certain remedies. These are repair or replacement (”Primary warranty claims”), or price reduction or refund (”Secondary warranty claims”).

How many attempts are allowed in AT/GER?

In the sphere of the refurbed contractual/voluntary guarantee/warranty & according to from the 2nd return due to a technical defect, the customer may choose between product replacement or refund, starting from the 3rd return, a refund is obligatory (unless the customer wishes otherwise).